I recognized the look of someone who was going to be a difficult customer as she walked in. So I found something to do behind the counter and made a mental note to apologize to Becky as she approached her.
After a few moments, the woman, as I expected, stormed up to the counter.
"You the manager?"
"I'm the on duty manager, yes, how-"
"This salesgirl is useless and I demand better service, I'm good friends with the store owner!"
"She's the owner."
I pointed at Becky.
That was a lie, but worth it for the look on her face.
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