Tuesday, 4 February 2014

The Power of Specific Words



We all turned at the sound of the crash. Even over the rock music blaring over the speakers and the high pitched squeals of the other go-karts, the sound of one flipping over and rolling into the barricade, that tends to carry and override other sounds.

As the manager, I was one of the first on the scene, behind only the medical team and the boy’s mother, who looked up at me, righteous anger filling her eyes.

I looked her square in the eye.

“I said there was no significant risk…”

I saved so much money with that one word.

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